Products Built by Tech Rajeshwar
Our proprietary platforms are designed around two critical areas of modern business — Communication, powered by CallZenix, and Enterprise Operations, powered by Ozynix. These platforms can operate independently or become part of a broader technology ecosystem through APIs, integrations and custom engineering.
Intelligent Communication. Connected Operations.
CallZenix is our communication and contact-center technology platform, built for organizations that need reliable, scalable customer communication.
Core Communication Products
Manual Dialer
Predictive Dialer
Preview Dialer
Inbound Dialer
Outbound Dialer (OBD)
IVR
SMS Gateway
WhatsApp API
Voice Bot
Chat Bot
Complete CallZenix Product Map
Ten capability areas covering every customer conversation — from the first ring to the final quality score.
Contact Center
Run inbound and outbound operations from one console.
- ACD
- Queue Management
- Skill-based Routing
- Agent Console
- Supervisor Console
- Callback
- Disposition & Wrap-up
- Service Levels
Dialer
Every dialing mode for sales, service and collections.
- Manual
- Preview
- Progressive
- Predictive
- Inbound
- Outbound / OBD
Telephony
Carrier-grade voice infrastructure.
- SIP Trunks
- DID & Number Management
- Call Routing
- IVR
- Visual IVR Designer
- Call Recording
Messaging & Omnichannel
Every channel in one conversation.
- SMS Gateway
- WhatsApp API
- Email Channel
- Live Chat
- Unified Inbox
- Email-to-Case
Conversational AI
Automate conversations and assist agents in real time.
- Voice Bot
- Chat Bot
- AI Agents
- Agent Copilot
- AI Knowledge Assistant
Conversation Intelligence
Understand every call, not just a sample.
- Transcription
- Speech Analytics
- Sentiment & Emotion
- Call Summary & Action Items
- AI Disposition
Quality Management
Consistent quality, measured and coached.
- Call Sampling
- Scorecards
- Auto QA / AI QA
- Coaching
- Live Monitoring
- Whisper & Barge-in
Workforce Management
The right agents, at the right time.
- Forecasting
- Scheduling
- Shift & Break Management
- Adherence
- Occupancy & Shrinkage
Campaigns & Compliance
High-volume outreach, done responsibly.
- Campaign Manager
- Lists & Pacing
- DNC Management
- Consent Management
- Recording Policy
Analytics & Developer Platform
Measure everything and build on top of it.
- Real-time Dashboards
- Historical Reports
- APIs & SDKs
- Webhooks & Events
- Usage & Billing
- Multi-Tenant Admin
From campaign execution and agent productivity to customer communication and AI-powered automation, CallZenix provides the technology layer behind high-volume communication operations.
Illustrative product view — not live account data.
Flexible Dialer Deployment
Enterprise contact-center technology without the traditional infrastructure burden.
Businesses can access CallZenix through a flexible rental / subscription model — reducing upfront capital investment while maintaining access to the platform, updates and technical support.
Deployment can be aligned to:
Designed for:
Pricing is structured around your actual operational requirements.
Request Commercial Details →Contact-Center Operations
Technology backed by real operational experience.
For businesses launching or scaling customer-facing operations, CallZenix can support structured sales, service and customer-outreach requirements through its contact-center capabilities.
Our operational expertise spans:
Two Platforms, One Connected Ecosystem
CallZenix is a standalone communication platform and works with the CRM, ERP or service desk you already use. Ozynix connects to it natively.
CallZenix also integrates with Zoho, Salesforce, Microsoft Dynamics, ServiceNow and custom CRMs through open APIs and webhooks.
Enterprise Software for the Way Your Business Operates.
Ozynix is our enterprise software ecosystem, bringing business operations, IT management and organizational workflows together through connected digital platforms.
Core Enterprise Products
Desk — Ticketing & ITSM
Asset Management & FAR
CRM
ERP
HRMS
LMS
Vendor Management
CMDB
Documents & CMS
Analytics, BI & AI
Complete Ozynix Product Map
Twelve connected products sharing one workflow engine, one security model and one data layer.
Desk — Ticketing & ITSM
Service management from the first ticket to the change board.
- Incident
- Service Request
- Problem
- Change & Release
- Service Catalog
- SLA & OLA
- Knowledge Base
- Customer Portal
Asset Management & CMDB
Every asset and dependency, from purchase to disposal.
- IT Assets
- Fixed Asset Register (FAR)
- Asset Lifecycle
- Depreciation
- Maintenance & Warranty
- CMDB & Service Map
- Discovery
CRM
The full customer journey in one place.
- Leads
- Accounts & Contacts
- Opportunities & Pipeline
- Quotations & CPQ
- Contracts & Orders
- Customer 360
- Marketing Automation
- Renewals & Upsell
ERP
Finance, supply chain and production on one ledger.
- Finance & Accounting
- GST & TDS
- Procurement (RFQ → PO → GRN)
- Inventory & Warehousing
- Sales & Orders
- Manufacturing (BOM, MRP)
- Supply Chain
HRMS
Hire to retire.
- Recruitment & Onboarding
- Attendance
- Leave & Shifts
- Payroll
- Expenses & Travel
- Performance & Appraisal
- Exit
LMS
Learning that keeps people ready.
- Courses
- Learning Paths
- Assessments
- Certifications
- Compliance Training
Vendor Management
Suppliers managed end to end.
- Vendor Onboarding
- Documents & Contracts
- Vendor SLAs
- Performance & Evaluation
- Invoices & Payments
- Risk & Compliance
Projects
Plan, deliver and bill.
- Projects & Tasks
- Milestones
- Resources & Timesheets
- Budget & Billing
- Profitability
Documents & Content
One source of truth for every document.
- Document Management
- Versioning & Approvals
- E-sign
- Retention
- CMS (Website, Blog, SEO, Forms)
Workflow & BPM
One engine behind every approval.
- Visual Workflow Designer
- Multi-level Approvals
- Dynamic Forms
- Policy Rules
- Automation
Analytics & AI
Ask questions in plain words, get answers from live data.
- Dashboards & BI
- Report Builder
- AI Copilot
- AI Search
- AI Agents
Integration Hub & Governance
Open, connected and secure by design.
- APIs & Webhooks
- Connectors & Data Sync
- SSO & MFA
- Role-based Access
- Audit Logs
- IP Restriction & Data Retention
Ozynix is designed to reduce fragmented systems and create a connected operational environment across departments.
Illustrative product view — not live account data.
Web & App Development
When your business needs more than off-the-shelf software.
We design and develop purpose-built digital products around your business processes, technology environment and growth requirements.
From concept to production:
